What Is Phone Data Type in Salesforce?


Angela Bailey

In Salesforce, the Phone data type is used to store phone numbers. It allows users to enter and display phone numbers in a standardized format, making it easier to manage and search for specific numbers within the system.

Why Use Phone Data Type?

The Phone data type provides several advantages over using a text field to store phone numbers:

  • Standardization: With the Phone data type, Salesforce automatically formats phone numbers according to the country’s standard format. This ensures consistency and improves user experience.
  • Data Validation: Salesforce validates phone numbers entered using the Phone data type, ensuring that they are in a valid format.

    This helps maintain data integrity and accuracy.

  • Searchability: The Phone data type allows users to search for specific phone numbers within Salesforce. It supports various search operations such as exact match, starts with, contains, etc.

Using Phone Data Type

To use the Phone data type in Salesforce, you need to create a custom field or modify an existing field on an object. Follow these steps:

Step 1: Navigate to Object Setup

In Salesforce Classic, go to Setup by clicking on your name in the top-right corner and selecting “Setup”. In Lightning Experience, click on the gear icon and select “Setup” from the dropdown menu.

Step 2: Find Object Manager

In Setup, search for “Object Manager” in the quick find box and click on it.

Step 3: Select Object

Select the object for which you want to add or modify a field. For example, if you want to add a phone field to the “Contact” object, click on “Contact” in the list of objects.

Step 4: Create or Modify Field

In the object’s detail page, scroll down to the Fields & Relationships section. To create a new field, click on “New Custom Field”. To modify an existing field, click on its name.

Step 5: Choose Data Type

In the field creation or modification wizard, select “Phone” as the data type for your field.

Step 6: Configure Field Properties

Configure additional properties for your phone field, such as label, length, requiredness, etc. You can also set up validation rules and formatting options to further control how phone numbers are entered and displayed.

Step 7: Save Changes

After configuring all necessary properties for your phone field, save your changes. The phone field will now be available on the object’s record pages for data entry and display.

By using the Phone data type in Salesforce, you can ensure that phone numbers are stored consistently and validated for accuracy. This enhances data integrity and improves user experience when working with phone-related information within Salesforce.

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