What Does It Mean When a DNS Server Cannot Be Used on PS5?

What Does It Mean When a DNS Server Cannot Be Used on PS5?

When setting up your PS5 console, you may encounter an error message stating that the DNS server cannot be used. This issue can prevent your console from connecting to the internet and accessing online features. Understanding what this error means and how to troubleshoot it is essential for a smooth gaming experience.

What is a DNS Server?

A DNS (Domain Name System) server is like a phone book for the internet. It translates human-readable domain names, such as www.example.com, into IP addresses, which are unique numerical identifiers assigned to each device connected to the internet. This translation allows your PS5 console to locate and connect to websites, game servers, and other online services.

Common Causes of the DNS Server Error on PS5

The inability to use a DNS server on your PS5 can be caused by various factors. Here are some common reasons:

• Network Connectivity Issues: If there are problems with your internet connection or wireless network configuration, the console may not be able to communicate with the DNS server.
• DNS Server Outage: The DNS server you’re trying to use may be temporarily unavailable or experiencing technical difficulties.
• Incorrect DNS Settings: Incorrectly configured or outdated DNS settings on your PS5 can lead to connectivity issues.

Troubleshooting Steps

To resolve the “DNS server cannot be used” error on your PS5, follow these troubleshooting steps:

1. Check Network Connection

Make sure that your internet connection is working correctly by testing it on other devices. If other devices can connect to the internet without any issues, the problem may be specific to your PS5.

2. Restart Your PS5 and Network Equipment

Power cycling your PS5 console and network equipment can often resolve temporary glitches. Turn off your PS5, unplug the power cord from the console, as well as your modem and router. Wait for a few minutes before plugging them back in and turning them on again.

3. Verify DNS Settings

Check if the DNS settings on your PS5 are correct. Here’s how:

1. Navigate to the “Settings” menu on your PS5.
2. Select “Network” followed by “Settings. “
3. Choose “Set Up Internet Connection” and select either Wi-Fi or LAN depending on your network connection type.
4. Select “Custom” when prompted for the network setup method.
5. When asked for DHCP Host Name, choose “Do Not Specify.

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6. For DNS settings, select “Manual. “
7. Enter primary and secondary DNS server addresses provided by your internet service provider (ISP) or use public DNS servers like Google DNS (Primary: 8.8.8, Secondary: 8.4.4).
8. Complete the remaining network setup steps as per your network configuration.

4. Use Automatic DNS Settings

If you were using manual DNS settings, try switching back to automatic settings:

1. Navigate to the “Settings” menu on your PS5.”
2. Choose “Set Up Internet Connection” and select either Wi-Fi or LAN depending on your network connection type.
3. For DNS settings, select “Automatic.”
4. Complete the remaining network setup steps as per your network configuration.

5. Contact Your ISP

If none of the above steps resolve the issue, it’s possible that there is an ISP-related problem or a DNS server outage. Contact your internet service provider for assistance and to verify if there are any known issues in your area.

By following these troubleshooting steps, you should be able to resolve the “DNS server cannot be used” error on your PS5 and regain access to online features and gaming services. Enjoy your gaming experience!