What Does a DNS Server Cannot Be Used Mean on PS4?


Scott Campbell

Have you ever encountered the error message “DNS server cannot be used” while trying to connect your PlayStation 4 (PS4) to the internet? If you’re wondering what this error means and how to fix it, you’ve come to the right place. In this article, we’ll delve into the world of DNS servers and explore why this error occurs on your PS4.

Understanding DNS Servers

Before we get into the specifics of the “DNS server cannot be used” error, let’s first understand what a DNS server is. DNS stands for Domain Name System, and it serves as a translation service for internet users. When you enter a website’s URL into your browser, such as www.example.com, the DNS server translates that human-readable URL into an IP address, which is then used to locate and access the website.

Why Does Your PS4 Need a DNS Server?

Your PS4 relies on a functioning DNS server to connect to the internet. Without it, your console won’t be able to resolve domain names into IP addresses and access online services like gaming networks or streaming platforms.

The “DNS Server Cannot Be Used” Error on PS4

Now that we have a basic understanding of DNS servers let’s examine why you might encounter the “DNS server cannot be used” error on your PS4.

  • DNS Configuration Issues: One common cause of this error is incorrect DNS configuration on your console. This can happen if you manually entered incorrect DNS settings or if there’s an issue with your router’s DNS settings.
  • Network Connectivity Problems: Another possible reason for this error is network connectivity issues between your PS4 and the DNS server. This could be due to problems with your internet connection, firewall settings, or router configuration.

How to Fix the “DNS Server Cannot Be Used” Error

Now that we’ve identified some possible causes of the error, let’s explore some potential solutions:

1. Check Your Internet Connection

Ensure that your internet connection is stable and working properly. Try accessing other websites or online services on different devices to confirm if the issue is specific to your PS4.

2. Restart Your Router

Sometimes, a simple router restart can resolve connectivity issues. Power off your router, wait for a few minutes, and then power it back on. Once the router has restarted, check if the error persists.

3. Verify DNS Settings

Double-check the DNS settings on your PS4. You can do this by going to “Settings” > “Network” > “Set Up Internet Connection” and selecting either Wi-Fi or LAN (depending on your connection type). Choose “Custom” when prompted for network settings and ensure that you enter the correct Primary and Secondary DNS addresses provided by your internet service provider (ISP).

4. Use Google DNS

If you continue to experience issues with your ISP’s DNS server, you can try using Google’s public DNS server instead. In the network settings mentioned above, select “Manual” instead of “Automatic” when prompted for DNS settings and enter the following addresses: Primary DNS – 8.8.8; Secondary DNS – 8.4.

5. Contact Your ISP

If none of the above solutions work, it’s best to reach out to your internet service provider for assistance. They may be able to provide specific troubleshooting steps or address any potential issues on their end that could be causing the error.

Remember, the “DNS server cannot be used” error on your PS4 can often be resolved with some basic troubleshooting. By following the steps outlined in this article, you should be able to get back online and enjoy all the features and services your PS4 has to offer.

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