What Do I Do When My PS4 Says DNS Server Is Not Responding?


Larry Thompson

If you are experiencing issues with your PlayStation 4 (PS4) and seeing an error message stating “DNS Server is not responding,” you’re not alone. This frustrating problem can prevent you from connecting to the internet and accessing online features like multiplayer gaming, streaming services, and software updates. However, there are several steps you can take to troubleshoot and resolve this issue.

1. Check Your Internet Connection

Before diving into more advanced troubleshooting steps, it’s important to ensure that your internet connection is working properly.

Make sure that your modem and router are turned on and functioning correctly. You can also try restarting both devices to refresh the connection.

2. Restart Your PS4

Sometimes a simple restart can fix various issues, including DNS server problems.

To restart your PS4, go to the main menu, select “Power,” then choose “Restart.” Wait for the console to restart completely before attempting to reconnect to the internet.

3. Use Manual DNS Settings

If restarting your PS4 doesn’t solve the problem, you can try manually configuring the DNS settings on your console:

  • Step 1: Go to the main menu and select “Settings.

  • Step 2: Scroll down and choose “Network. “
  • Step 3: Select “Set Up Internet Connection. “
  • Step 4: Choose either Wi-Fi or LAN depending on your connection type.
  • Step 5: Select “Custom” when prompted for the network setup method.
  • Step 6: Follow the on-screen instructions until you reach the “DNS Settings” section.
  • Step 7: Choose “Manual” and enter the following DNS server addresses:

Primary DNS: 8.8.8

Secondary DNS: 8.4.4

This will set your PS4 to use Google’s public DNS servers, which are known for their reliability.

4. Reset Your Router

If manually setting the DNS servers doesn’t work, you can try resetting your router to its default settings.

Please note that this will erase any custom configurations you may have made on your router.

To reset your router, locate the reset button (usually a small hole) on the back or bottom of the device. Use a paperclip or similar tool to press and hold the reset button for about 10 seconds until the lights on your router start flashing. Afterward, you’ll need to reconfigure your Wi-Fi network settings.

5. Contact Your Internet Service Provider (ISP)

If none of the above steps resolve the DNS server issue, it’s possible that there may be an issue with your internet service provider’s network or settings. In this case, reach out to your ISP’s customer support for further assistance and guidance.

In Conclusion

The “DNS Server is not responding” error on your PS4 can be frustrating, but with these troubleshooting steps, you should be able to resolve it and get back online in no time. Remember to check your internet connection, restart your console, manually configure DNS settings if necessary, reset your router as a last resort, and contact your ISP if all else fails.

By following these steps, you can troubleshoot and resolve the DNS server issue on your PS4 and get back to enjoying all the online features and games that make your PlayStation experience so exciting!

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