How Do I Fix My Primary DNS Server Is Not Responding?


Scott Campbell

Are you facing issues with your primary DNS server? Is it not responding?

Don’t worry, we’ve got you covered! In this article, we will guide you through the steps to fix this problem and get your internet connection up and running smoothly again.

What is a DNS Server?

A DNS (Domain Name System) server is responsible for translating domain names (like into IP addresses (like It acts as a directory that helps your computer connect to websites by converting human-friendly domain names into machine-readable IP addresses.

Why is My Primary DNS Server Not Responding?

There are several reasons why your primary DNS server may not be responding:

  • Internet Connection Issues: Sometimes, the problem lies with your internet connection itself. Ensure that your modem or router is properly connected and working.
  • Incorrect DNS Settings: Incorrectly configured DNS settings can also cause this issue.

    Make sure that the primary DNS server address entered in your network settings is correct.

  • DNS Server Problems: The primary DNS server may be experiencing temporary issues or undergoing maintenance. In such cases, it’s advisable to wait for some time before trying again.

How to Fix the “Primary DNS Server Not Responding” Error

Method 1: Restart Your Devices

If you are experiencing this issue for the first time, try restarting your devices – modem, router, and computer. This simple step often resolves temporary glitches and restores the connection.

Method 2: Check Your Network Cables

If restarting didn’t work, ensure that all network cables are securely connected. Loose or damaged cables can disrupt the communication between your devices and the DNS server.

Method 3: Verify DNS Settings

If the issue persists, verify your DNS settings:

  1. Step 1: Open the Control Panel on your computer and navigate to “Network and Internet” settings.
  2. Step 2: Click on “Network and Sharing Center. “
  3. Step 3: Select your active network connection (Ethernet or Wi-Fi).
  4. Step 4: Click on “Properties.

  5. Step 5: Scroll down and double-click on “Internet Protocol Version 4 (TCP/IPv4). “
  6. Step 6: Ensure that both the “Obtain an IP address automatically” and “Obtain DNS server address automatically” options are selected. If not, make the necessary changes.

Method 4: Use Alternative DNS Servers

If none of the above methods worked, you can try using alternative DNS servers. There are public DNS servers available like Google Public DNS (8.8.8, 8.4.4) or Cloudflare DNS (1.1.1, 1. To change your DNS server settings:

  1. Step 1: Follow Steps 1 to 5 from Method 3 to navigate to the IPv4 properties.
  2. Step 2: Select “Use the following DNS server addresses.”
  3. Step 3: Enter the preferred and alternate DNS server addresses (e.g., 8.8 and 8.4 for Google Public DNS).
  4. Step 4: Click “OK” to save the changes.


In most cases, the “Primary DNS Server Not Responding” error can be resolved by following the methods mentioned above. However, if you are still facing issues, it’s advisable to contact your internet service provider or a professional technician for further assistance.

We hope this article helped you fix your primary DNS server problem and regain a stable internet connection. Remember to always double-check your network settings and keep your devices updated for a hassle-free browsing experience!

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